---
title: "Contact — Elucidate"
description: "Talk to the team behind the ISO 42001 and ISO 27001 certified financial-crime decisioning platform. Sales, support, press — direct lines, fast replies."
url: https://elucidate.co/contact
---

Inbox open ELUCIDATE / CONTACT · BERLIN · 09:00–18:00 CET Avg reply · 1 business day

Talk to a human

# We'd rather hear from you than guess what you need.

General questions, partnership ideas, a quiet second opinion on a counterparty — this inbox lands with the people who'd actually answer. _Sales, support, and press_ have their own direct lines, just below.

- **Headquarters:** Kolonnenstraße 8 · 10827 Berlin, Germany
- **General inbox:** [contact@elucidate.co](mailto:contact@elucidate.co)
- **Direct line:** [+49 30 4036 3757](tel:+493040363757) · _Mon–Fri_
- **Careers:** See [open roles](https://elucidate.factorialhr.co/) on Factorial

Confidential · never shared, never sold.

MSG-2026/06 PRIVATE · ENCRYPTED

## Send us a note

A few lines is enough. We'll reply from a real address, within one business day.

**ISO 42001** certified **ISO 27001** certified **GDPR** compliant

— Direct lines

## Three doors, depending on why you're here.

Skip the general inbox if you already know who you need. These addresses route straight to the team that owns the answer — no triage in between.

1.  01 For prospects

    ### Sales & partnerships.

    Questions about the platform, pricing, integration paths, or whether we're a fit for your portfolio. A specialist will scope a call from your first message.

    -   Platform fit
    -   Integrations
    -   Pilots

    [sales@elucidate.co](mailto:sales@elucidate.co)

2.  02 For customers

    ### Platform support.

    Existing customer with a question about a report, a data flow, or a model output? The support desk replies fast and follows up until it's solved.

    -   Report queries
    -   Data integrations
    -   Methodology

    [support@elucidate.co](mailto:support@elucidate.co)

3.  03 For media

    ### Press & analysts.

    Interviews, commentary on a developing story, or background on financial-crime risk. Our spokespeople are based in Berlin and London and can usually turn around within the day.

    -   Press inquiries
    -   Analyst briefings
    -   Commentary

    [press@elucidate.co](mailto:press@elucidate.co)

Find us

## A studio in Berlin.

Doors open by appointment. If you're in town, we'd be glad to put the kettle on.

- **Address:** Kolonnenstraße 8 10827 Berlin Germany
- **Phone:** [+49 30 4036 3757](tel:+493040363757)
- **Hours:** Mon–Fri · 09:00–18:00 _CET_
- **Careers:** [All open roles →](https://elucidate.factorialhr.co/)