United States · Financial institution
Customers Bank
Customers Bank is a Pennsylvania state-chartered commercial bank and a member of the Federal Reserve System. Its home office is in Malvern and its executive offices are in West Reading, Pennsylvania. It is a wholly owned subsidiary of Customers Bancorp, Inc., which is listed on the New York Stock Exchange. The bank provides commercial and consumer banking, specialised lending and payment services through its cubiX platform. Formerly New Century Bank, it took its current name in 2010 and became a subsidiary of the holding company in September 2011.
Licences and registrations
Matched by LEI on the 22 tracked registers
None matched by LEI in the 22 tracked registers.
- The tracked registers cover payment, e-money, crypto and money-service firms in 37 countries. Bank licences from national supervisors are not tracked.
Swift network
Swift’s ISO 9362 BIC directory
- BIC
- CUESUS33XXX head office
- Connection to Swift
- Connected to SwiftThis BIC is registered as a live address on the Swift network. The institution sends and receives Swift messages under CUESUS33 directly.
- Swift GPI
- Not on the member list
- Payment schemes and systems
- No entry in the EPC registers, the ECB T2 and TIPS lists or the SIX Bank Master cites this BIC
- Branch codes
- None: head-office BIC only
- BIC first registered
- 2015-06-27
- Last updated
- 2023-12-30
Overview
Researched 29 Sep 2026 · Sources
Employees
Not published
Ownership
Group subsidiary
100% Customers Bancorp, Inc.
Institution type
Commercial bank
- Standing
- Since August 2024 the bank has been subject to a written agreement with the Federal Reserve Bank of Philadelphia and a consent order from the Pennsylvania Department of Banking and Securities. Both concern BSA/AML, OFAC and risk-management compliance. No announced termination of either action was found as of September 2026.
- Ownership
- Customers Bancorp, Inc., a bank holding company listed on the New York Stock Exchange, holds 100% of the bank.
- Direct parent
- Customers Bancorp, Inc. ↗, United States 100%
- Head office
- 701 Reading Avenue, 19611 West Reading, United States (registered office: 40 General Warren Boulevard, Suite 200, Malvern, PA 19355, United States (the bank's home office))
- Company register
- FDIC cert 34444
- Former name
- New Century Bank
Business lines
According to its parent, the bank offers C&I, commercial real estate, residential and personal lending. It also provides national corporate banking in fund finance, venture banking, healthcare, mortgage finance and equipment finance, and runs the cubiX payments platform.
Online
- Websites & references
- customersbank.com ↗
digitalbanking.customersbank.com ↗ online banking login
Wikipedia ↗ group article
Wikidata Q5196485 ↗ - Official social accounts
- LinkedIn ↗ · X ↗ · Facebook ↗ · Instagram ↗
Sources · 14 pages consulted
- customersbank.com/
- customersbank.com/investor-relations/about-us/senior-leadership/
- customersbank.com/investor-relations/about-us/board-of-directors/
- customersbank.com/investor-relations/about-us/
- customersbank.com/routing-number/
- app.boardroomalpha.com/sec_feed/2026/QTR3/0001488813-26-000082/q226pressrelease.htm
- federalreserve.gov/newsevents/pressreleases/enforcement20240808a.htm
- federalreserve.gov/newsevents/pressreleases/files/enf20240808a1.pdf
- sec.gov/Archives/edgar/data/1488813/000148881324000080/padobsconsentorder.htm
- federalreserve.gov/newsevents/pressreleases/2026-press.htm
- businesswire.com/news/home/20250725441302/en/Customers-Bancorp-Announces-Executive-Leadership-Transition
- sec.gov/Archives/edgar/data/1488813/000095015912000182/customerss1.htm
- stocklight.com/stocks/us/nyse-cubi/customers-bancorp/annual-reports/nyse-cubi-2025-10K-25692293.pdf
- en.wikipedia.org/wiki/Customers_Bank
Leadership
Researched 29 Sep 2026 · Sources
- Chief executive
- Sam Sidhu Vice Chairman, President and Chief Executive Officer
- Chair
- Jay Sidhu Executive Chairman
- Chief financial officer
- Mark McCollom EVP, Chief Financial Officer
- Executive
- Steve Wyremski EVP, Chief Operating Officer
- Executive
- Nick Robinson EVP, Chief Risk Officer
Supervisors & regulators
Researched 29 Sep 2026 · Sources
- United States
- Board of Governors of the Federal Reserve System (through the Federal Reserve Bank of Philadelphia) Prudential supervisorCentral bankAML supervisor
- United States
- Pennsylvania Department of Banking and Securities Prudential supervisor
- United States
- Federal Deposit Insurance Corporation Resolution
- United States
- Consumer Financial Protection Bureau Conduct
Recent events 2 enforcement or investigation items
Researched 29 Sep 2026 · Sources
-
Leadership
Customers Bancorp made Sam Sidhu its chief executive officer. Jay Sidhu became executive chairman of the holding company and the bank.
businesswire.com ↗ -
Enforcement
The Federal Reserve Bank of Philadelphia entered into a written agreement with the bank and its parent over risk-management, BSA/AML and OFAC compliance deficiencies.
federalreserve.gov ↗ -
Enforcement
The Pennsylvania Department of Banking and Securities issued a consent order on compliance risk management, digital asset services, board oversight, BSA/AML and OFAC compliance.
sec.gov ↗ -
Leadership
Customers Bancorp disclosed the departure of its chief financial officer, Carla Leibold. It later described this as a separation by mutual agreement.
globenewswire.com ↗
Compliance-relevant events of the last three years, newest first: fines and enforcement, investigations, incidents, leadership changes, mergers and licence changes. Each links to its source.
Identifiers
Head-office record
- BIC
- CUESUS33XXX
- How the BIC breaks down
- CUESBank
- USCountry · United States
- 33Location
- XXXBranch · head office
- Branch description
- Not recorded in the directory
- LEI
- 6UHRKD73G36IZYN3FC43
- LEI record
- View on GLEIF ↗
- How the LEI was matched
- BIC: Mapped to this BIC in the Swift and GLEIF BIC-to-LEI relationship file.
Profile
- Type
- Financial institutionClassified as a financial institution in Swift’s ISO 9362 BIC directory, with no licence on a tracked register. This includes banks that neither the ECB nor the FSB lists, as well as brokers, fund managers, insurers and market infrastructure.
- Regulation
- Not on a tracked registerNo licence or registration was found for this entity on the registers the directory tracks, or on the ECB and FSB bank lists. Most banks are licensed by national supervisors whose registers are not tracked yet. This does not mean that the institution is unregulated.
- Register licences
- None matched by LEI in the 22 tracked registersThe tracked registers cover payment, e-money, crypto and money-service firms in 37 countries. Bank licences from national supervisors are not tracked.
- Country · region
- United States · North America
- Trading venues (MIC)
- No MIC registered under this LEI list of 2026-09-17
- OFAC sanctions
- No listing cites this BIC
- EU sanctions
- No listing matched this BIC or its LEI
- Country sanctions
- No country programme
Types come from Swift’s BIC classification, the licences on the 22 tracked registers, and the ECB and FSB bank lists. Most banks outside the euro area appear as financial institutions, because their supervisors’ registers are not tracked yet.
No licence or registration was found for this entity on the 22 registers the directory tracks, or on the ECB and FSB bank lists. Most banks are licensed by national supervisors whose registers are not tracked yet. This does not mean that the institution is unregulated.
Ownership and group
GLEIF relationship records
- Direct parent
- Customers Bancorp, Inc. · United States549300WLBCHYKZ53FN68 ↗
Group membership follows the accounting-consolidation relationships reported to GLEIF. It does not show ownership shares or control.
Addresses
- Registered address
- 40 GENERAL WARREN BLVD MALVERN 19355 UNITED STATES OF AMERICA
- Operational address
- 40 GENERAL WARREN BLVD SUITE 200 PHOENIXVILLE,PA PHOENIXVILLE,PA 19355 UNITED STATES OF AMERICA
ISO 20022 identification
As an agent in a Swift cross-border payment message (CBPR+)
A CBPR+ message identifies this institution by its BIC, and may add its LEI or a clearing code. CBPR+ does not allow a name and postal address next to a BIC.
- Identified by
- BIC, with its LEI
- Roles in CBPR+
- Any agent, including the instructing and instructed agents
CBPR+
For cross-border payments on Swift: the BIC, with the LEI and clearing code where known
<FinInstnId>
<BICFI>CUESUS33XXX</BICFI>
<LEI>6UHRKD73G36IZYN3FC43</LEI>
</FinInstnId>Full record
Every ISO 20022 element the directory holds. Base ISO 20022 allows them together. CBPR+ does not allow a name and address next to a BIC
<FinInstnId>
<BICFI>CUESUS33XXX</BICFI>
<LEI>6UHRKD73G36IZYN3FC43</LEI>
<Nm>CUSTOMERS BANK</Nm>
<PstlAdr>
<Ctry>US</Ctry>
<AdrLine>40 GENERAL WARREN BLVD MALVERN 19355</AdrLine>
</PstlAdr>
</FinInstnId>Swift’s two address fields do not agree on a town, so the full record gives the address as address lines only.
The BIC, name and address are as published in Swift’s BIC directory. The LEI comes from the Swift and GLEIF BIC-to-LEI file. Check them against your own records before use.
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Sources & method
Every value comes from a public source, such as Swift’s ISO 9362 BIC directory, GLEIF or the OFAC and EU sanctions lists. Most sources are matched on a BIC or an LEI, not on a name.
Swift GPI membership is matched on names and is indicative. A missing sanctions match does not mean that no listing applies. Always screen against the official lists.
The sanctions facts on this page cover the BIC and its LEI only.
An institution is one entry in the directory: a BIC8 in Swift’s directory, or a firm on a tracked register that holds no BIC. Licences held by an institution with a BIC are shown on its page.
Read the methodology →Credits for this page
- Wikidata—CC0, matched on the BIC or LEI recorded in Wikidata. It is community-edited, so check key facts.
- Ownership and group—GLEIF Level 2 relationship records (accounting consolidation), matched by LEI.
- Overview, leadership, regulators and events—researched per institution by an AI model with web search, from the institution's own website and reports, regulators, company registers and news. Figures, people and events link to their source, and each card shows the research date. AI research can be wrong or out of date, so check key facts at the source.
- Images—logos and photos from Wikimedia Commons (credited with their author and licence) or from the institution's own website, where Wikimedia has none. Elucidate keeps a copy of each; the links lead to the source and the original image. Logo: customersbank.com (official website) · original.
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